General conditions
I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT
1. RECOGNITION BY THE GENERAL COMMISSION FOR TOURISM
The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.
2. TERMS AND CONDITIONS FOR CONCLUDING THIS CONTRACT
The reservation becomes effective and constitutes a rental contract as soon as the client sends the owner a deposit of 50% of the price of the stay to the account BE04063189983831 within a maximum of 7 days following the date of receipt of this document.
The price of the stay does not include the rental deposit (see point 5) and other possible supplements.
The balance is due 8 days before the start of the rental period, with the exception of late bookings, in which case the total rental amount will be paid upon confirmation of the booking by the lessor to account BE04063189983831.
If the lessor does not receive the deposit or the balance within the specified time, he may cancel the rental by registered letter or email within 5 days following the date scheduled for payment of the deposit or the balance.
The lessor has chosen stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com.
There may be several reasons why a payment card may be refused: stolen card, blocked card, limit reached, data entry error, etc.
In the event of a problem, the customer must contact their bank on the one hand and the establishment on the other to confirm their reservation and payment method.
3. USE OF RENTED PROPERTY
The tenant uses the rented property in accordance with its intended purpose and with due diligence. He is required to respect the maximum capacity provided. Any violation of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining definitively acquired by the lessor.
4. ANIMALS
When admitted, any domestic animal accompanying the tenant must be clearly indicated on the front of this contract and must comply with the rules in force in the lodgings. (see pre-post email)
5. CAUTION
A deposit, the amount of which is set at €250.00 for the separate accommodation and under the barn formulas (two hundred and fifty euros) and €500.00 for the grouping of the two gîtes (five hundred euros), is paid to the lessor 8 days before entering into the accommodation on the account BE04063189983831 or at the latest on the day of arrival.
The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.
This deposit is refunded to the tenant on the day of departure or at the latest within 7 working days following the date of departure, after deduction of all sums.
In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount ultimately to be returned.
6. “EQUIPMENT AND COMFORT” INVENTORY
An inventory of the equipment in the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment.
The tenant must return the property in the condition in which it was received. The tenant is responsible for any loss or damage. Any discrepancy with the inventory or anomaly must be reported to the landlord or their representative no later than 10:00 a.m. the day after arrival.
7. CANCELLATION – PREMATURE DEPARTURE
Any cancellation must be notified by registered letter or email. The tenant may propose to the lessor the assignment of his lease, under his sole responsibility, to a person designated by him and who agrees to contract under the same conditions. In this case, the deposit is deemed paid by the assignee. The tenant may also propose to the lessor to substitute a person for the enjoyment of the accommodation, while remaining the holder of the contract, including for the duration of the contract. This implies that he remains personally liable for all his initial obligations. The express agreement of the lessor is required and only concerns the designated person(s).
In other cases, an amount equal to 25% of the price of the stay remains with the lessor as compensation.
This compensation is increased to:
- 30% of the price of the stay if the cancellation occurs between 30 and 15 days before the start of the stay.
- 50% of the price of the stay if the cancellation occurs between 14 and 8 days before the start of the stay.
- 100% of the price of the stay if the cancellation occurs less than 7 days before the start of the stay or if the tenant does not show up.
However, compensation is not due in the event of force majeure.
If the cancellation is the fault of the lessor, the latter may offer the tenant accommodation of the same or higher quality at the price of the reservation.
In the absence of such an offer or in the event of refusal by the tenant, the lessor must reimburse the tenant for the deposit paid as well as the balance of the price of the stay if this has already been paid.
If the tenant does not show up within 24 hours of the arrival date stated in the contract:
- the contract becomes null and void,
- the deposit remains acquired by the lessor who reserves the right to claim the balance from the tenant,
- the lessor can dispose of his property.
The early departure of the tenant, whatever the reason, does not result in any reimbursement - even partial - of the price of the stay.
8. LATE PAYMENT
Any amount owed by the tenant and not paid ten days after its due date will automatically and without formal notice, for the benefit of the lessor, produce interest of 1% per month from its due date, the interest for any month started being due for the entire month.
9. LIABILITY - INSURANCE
The tenant occupies the premises with due care and diligence. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred by him and undertakes to report any damage. By renting the accommodation, the tenant is legally obliged to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.). If applicable (see special clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. These risks may be covered by the "holiday" extension of the tenant's FIRE insurance policy. The tenant is invited to contact his insurer to check his contract.
10. SOLIDARITY
The obligations of this lease are indivisible and joint and several with respect to the tenant, his heirs or his beneficiaries, in whatever capacity.
11. RESPECT FOR NEIGHBORS AND THE ENVIRONMENT
The tenant agrees to behave in a manner that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.
12. DISPUTES
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of Gîtes de Wallonie, which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district where the building is located shall have jurisdiction.
II. GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC
1. PURPOSE
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these general terms and conditions.
2. OFFERS
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.
3. PRICE
The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.
The customer authorizes us to correct any obvious pricing errors.
4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
5. RESERVATION PROCESS
Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps up to validation: entering the bank card in the event of a request for a guarantee or prepayment, consulting and accepting the general conditions of sale relating to the service(s) and, finally, validation of the reservation by the customer.
6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made as well as the address of the establishment to which the customer can submit their complaints.
7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- of transport,
- car rental,
- catering and services related to leisure activities.
8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (“GDPR”).
The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the reservation tool, online payment providers, and providers established in third countries. In particular, when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the reservation contract. We only use partners that guarantee a level of protection that complies with the principles set out in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have the right to access, rectify, and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your first and last name, address, and the subject of your correspondence.
Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.