I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT
1. RECOGNITION BY THE GENERAL TOURISM COMMISSIONER
The lessor certifies that the leased property complies with the provisions of the Walloon Tourism Code of 1 April 2010.
2. TERMS OF CONCLUDING THIS AGREEMENT
The reservation becomes effective and constitutes a rental contract when the customer sends the owner a deposit of 50% of the price of the stay on account BE04063189983831 within a maximum period of 7 days following the date of receipt of this document.
The price of the stay does not include the rental deposit (see point 5) and any other supplements.
The balance is due 8 days before taking possession, except for late reservations, in which case the total amount of the rental will be paid upon confirmation of the reservation by the lessor on account BE04063189983831.
If the lessor does not receive the deposit or the balance within the time allowed, he may cancel the rental by registered letter or e-mail within 5 days of the date scheduled for payment of the deposit or the balance.
The lessor chose stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.
There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error...
In the event of a problem, the customer must approach his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.
3. USE OF RENTED PROPERTIES
The tenant uses the rented property in accordance with its destination and as a good father. He is required to respect the maximum capacity provided. Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the amount of the rental remaining definitively acquired by the lessor.
4. ANIMALS
When they are admitted, a domestic animal accompanying the tenant must be indicated with precision on the front of this contract and must agree to the rules in force in the gîtes. (see prepost mail)
5. DEPOSIT
A deposit, the amount of which is fixed at €250.00 for the accommodation and under the separate barn formulas (two hundred and fifty euros) and €500.00 for the grouping of the two gites (five hundred euros), is paid to the lessor 8 days before taking possession of the accommodation on account BE04063189983831 or at the latest on the day of arrival.
The deposit is intended to cover all debts for which the tenant may remain liable to the lessor when the premises are returned.
This deposit is refunded to the tenant on the day of departure or at the latest within 7 working days following the date of departure, after deduction of all sums.
In the event of a dispute, the lessor may, under his responsibility, keep the deposit until the responsibilities are clearly established.
If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount to be returned finally.
6. ""EQUIPMENT AND COMFORT"" INVENTORY
At the beginning and at the end of the stay, an inventory of the equipment of the rented property is carried out. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment.
The tenant must return the property in the condition in which he received it. He answers for any loss or damage. Any discrepancy with the inventory or anomaly must be reported to the lessor or his representative no later than 10:00 a.m. the day after the day of arrival.
7. CANCELLATION – EARLY DEPARTURE
Any cancellation must be notified by registered letter or e-mail.The tenant may propose to the lessor the transfer of his lease, under his sole responsibility, to a person designated by him and who agrees to contract under the same conditions. In this case, the deposit is deemed to have been paid by the transferee. The tenant can also propose to the lessor to substitute a person for the enjoyment of the accommodation, while remaining the holder of the contract, including for the duration of the latter. This implies that he remains personally bound by all his initial obligations. The express agreement of the lessor is required and concerns only the designated person(s).
In other cases, an amount equal to 25% of the price of the stay remains with the lessor as compensation.
This compensation is increased to:
- 30% of the price of the stay if the cancellation occurs 30 to 15 days before the start of the stay.
- 50% of the price of the stay if the cancellation occurs 14 to 8 days before the start of the stay.
- 100% of the price of the stay if the cancellation occurs less than 7 days before the start of the stay or if the tenant does not show up.
However, compensation is not due in the event of force majeure.
If the cancellation is due to the lessor, the lessor may offer the lessee accommodation of the same quality or of higher quality at the price of his reservation.
In the absence of such a proposal or in the event of refusal by the tenant, the lessor must reimburse the tenant the deposit paid as well as the balance of the price of the stay if this has already been paid.
If the tenant does not show up within 24 hours of the arrival date mentioned on the contract:
- the contract becomes null and void,
- the deposit remains with the lessor who reserves the right to claim the balance from the tenant,
- the lessor can dispose of his property.
The premature departure of the tenant, and whatever the reason, does not entail any refund - even partial - of the price of the stay.
8. LATE PAYMENT
Any amount owed by the lessee, and not paid ten days after its due date, will produce ipso jure and without formal notice, for the benefit of the lessor, interest of 1% per month from its due date, the interest of any month started being due for the entire month.
9. LIABILITY - INSURANCE
The tenant occupies the premises as a good father. He engages his responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred by him and undertakes to report any damage. By renting the accommodation, the tenant is legally bound to return it in the state in which he received it, including in the event of fire (art 1732, 1733 and 1735 CC.). If applicable (see special clauses) the tenant has his rental liability covered by a FIRE insurance policy of the GLOBAL type, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. . These risks can be covered by the "resort" extension of the tenant's FIRE insurance policy.The tenant is invited to contact his insurer to check his contract.
10. SOLIDARITY
The obligations of this lease are indivisible and joint and several with regard to the tenant, his heirs or his assigns, in any capacity whatsoever.
11. RESPECT FOR THE NEIGHBORHOOD AND THE ENVIRONMENT
The tenant undertakes to adopt a behavior respectful of the inhabitants and the environment in general: fauna, flora, various equipment, etc.
12. DISPUTES
Failing agreement between the parties, they will submit their grievances to the Gîtes de Wallonie secretariat, which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located are competent.
II. GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE ORC
1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
2. OFFERS
All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.
3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the reservation is made for the service.
The customer authorizes us to correct any obvious price errors.
4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
5. RESERVATION PROCESS
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information provided.Once the final choice of the services to be reserved has been made, the reservation procedure includes the following steps until validation: entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.
6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can lodge his complaints.
7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- transportation,
- car rental,
- catering and services related to leisure activities.
8. RESPECT OF PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries.In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data. These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.